faq's - post tenancy

A. Yes we are open for viewings on Saturdays from 10am to 5pm.

A. Yes - however please ensure it complies with up-to-date fire and safety regulations. Please make sure you arrange your own storage for Rentinc's furniture and remove any personal items before you leave.

A. Although the majority of our lets are to students we are a private company with no official affiliation to the SLC

A. It depends on the property type. Most of our properties are offered as All-inc which means that bills are included, however some are non-inc, where no bills are included in the rent; the bills in this case are the tenant's responsibility.

The status of the property regarding bills is clearly indicated next to the rent amount on every property listing.

With All-inc tenancies, the rent includes gas, electricity, water rates, internet and contents insurance, however these are subject to fair usage and any excess will be charged to the tenants.

A. Yes we do have some ‘student halls’ type accommodation though these are for smaller bed properties. Please enquiry for further information.

A. Yes - all properties require a minimum £100 deposit per person. However some properties may require a larger deposit.

A. Normally 12 months but this depends on the property.

A. No, the price is per person in relation to the number of bedrooms in the house.

A. We need 24 hours to inform current tenants of viewings on properties. To arrange a viewing either call into the office, phone us on

A. Whatever suits you! You can either to come to the office prior to the viewing and we will take you, or you can meet us at the property.

A. Yes we have individuals rooms to let within shared student houses. In these you will have your own room, but will share communal facilities.

A. Unfortunately not.

A. Our properties are fully furnished, but we do not provide items such as kitchen utensils and bedding, therefore you will need to bring these with you when you move in.

A. We have installed Virgin Media business broadband in our ALL INC properties.

A. We do offer a summer discount on selected properties. Contact us to find out what we have on offer.

A. Yes, all properties come furnished including kitchen appliances.

A

Fees in lettings process:

Fees you may be liable for during the tenancy.

Parklane do not charge tenancy signing fees or upfront administration fees for letting properties.

In some circumstances, a reasonable charge may be payable to cover actual costs incurred by the landlord or the agency:

1) If the tenant requests the Landlord or Agent to visit the Property because the Tenant has lost any keys/access and cannot get into the property or is otherwise locked there will be a maximum of £35 (inc VAT) or the actual cost of the “out of hours” service invoice payable.

2) To reset any alarm (unless due to the fault of the Landlord or anyone for whom the Landlord is responsible) the Landlord or Agent reserves the right to charge a maximum of £50 or to cover invoice costs of an “out of hours” call out service.

3) If the Tenant requests the Landlord or Agent to re-advertise / re-let the Property (or part thereof) then the Tenant will be liable for the marketing costs, including £15 (inc. VAT) per viewing, £150 (inc VAT) for website/portal marketing costs and £50 (inc. VAT) for administration costs

4) Where the tenant loses or damages a key/access card or fob replacements will be charged at £15 (inc VAT).

5) The Landlord or Agent reserves the right to charge interest at the rate of 3% per annum above the base rate of the Bank of England on any rent or other money lawfully due which is in arrears for more than 14 days after the day on which it became due (such interest to be paid both before and after any Court Judgment). Should it become necessary to submit a claim to the County Court, additional charges to cover all preparation and recovery costs and Court fees will be added to the claim.

A. We do not run credit checks on tenants or potential guarantors - all our assessments for applications are done in house. However, if you cannot provide a guarantor, you can either pay the rent for the year up front, or go through a third party such as UK Guarantor or Housing Hand.

A. In properties owned by Rentinc you may be able to decorate, providing you obtain authorisation from the office first.

A. We understand the need for privacy however locks on doors can create a number of issues. They can be a potential fire hazard and if Rentinc needs to do any maintenance work inside the room we would not have access. In some cases a call out charge will still be charged to the tenant and an additional charge may occur for removing the lock. Another issue is with TV licensing as a locked door creates a separate dwelling which means another TV licence may be required. This can also apply to the Council Tax banding. We may allow an internal lock to be attached (with prior approval from Rentinc) which gives the tenant privacy once in the room.

A. Small repairs and the day to day running of the property are the tenants responsibility, however in certain circumstances you may not be able to solve the problem and therefore we have instructed Hive Property Services to assist with these issues. However you will be charged for any call outs made which fall under the tenants responsibility or which are deemed unnecessary.

A. We appreciate that sometimes things can get tight however rental payments must be paid on time. If you fall in to arrears you will be charged and all guarantors and other tenants will be informed of the debt. Please refer to your tenancy agreement for details on charges that could be applied. The sooner you let us know of any extenuating circumstances the quicker we can try and work with you.

A. You can do, however you and the other tenants will need to find someone to assign over your tenancy. Once a suitable tenant is found they would need to fulfill all the necessary requirements and we would then need to add the new tenant to the contract. The cost of this procedure is £120.00 and is payable by the outgoing tenant.

A. Anyone can pay your rent on your behalf, however the legal responsibility lies with you.

A. You can advertise your property for free by using websites such as Gumtree, Facebook. If you would like Rentinc to re-advertise your room on your behalf the cost is one months rent plus VAT. You can contact a property consultant and they will be able to provide a list of websites.

A. The Deposit is safeguarded by the Tenancy Deposit Scheme, which is administered by: The Dispute Service Ltd. PO Box 541, Amersham, Bucks, HP6 6ZR. Phone: 0845 226 7837 Email: [email protected] Fax: 01494 431123.

A. Rent is paid by Direct Debit. Your rent will be paid automatically once this has been set up.

A. The rent is paid in monthly or quarterly installments as per your tenancy agreement.